At SURREY AUTOTECH LTD, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, https://surreyautotech.co.uk.

By using our site, you consent to the data practices described in this policy.

  1. Information We Collect

We collect information in the following ways:

  1. a) Information You Voluntarily Provide:
  • Contact Forms & Service Bookings: When you fill out a form to book a car service, MOT, or other repair, we collect details such as your:
    • Full Name
    • Email Address
    • Phone Number
    • Vehicle Registration Number (VRM)
    • Vehicle Make, Model, and Year
    • The service you are requesting
  • MOT Bookings: Specifically for MOT bookings, we collect the above information to process your booking and send you reminders and results.
  1. b) Information Collected Automatically:
  • Google Analytics: Like millions of other websites, we use Google Analytics, a service provided by Google, Inc. Google Analytics uses “cookies” (small text files placed on your device) to analyze how users interact with the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers.
    • We use this data to evaluate website traffic, understand user behavior (e.g., which pages are most popular), and improve our website’s content and user experience. This helps us provide you with better service.
    • Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can opt-out of Google Analytics using this browser add-on: https://tools.google.com/dlpage/gaoptout.
  1. How We Use Your Information

The information we collect is used for the following purposes:

  • To process, confirm, and manage your car service and MOT bookings.
  • To communicate with you regarding your appointment (confirmations, reminders, updates).
  • To provide you with a quote for requested services.
  • To respond to your inquiries, questions, and customer service requests.
  • To improve our website and services based on your feedback and usage patterns.
  • To send you important updates or administrative information about our services (e.g., changes to our terms or policies).
  1. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. We use secure protocols and encryption to ensure your data is handled safely. Access to your personal information is restricted to authorized employees who need it to perform their job functions (e.g., our service advisors and mechanics).

  1. Our Policy on Sharing Your Information

We value your trust. We do not sell, trade, or otherwise transfer your personally identifiable information to outside third parties for their marketing or advertising purposes.

We may share your information only in the following specific situations:

  • When Required by Law: We will disclose your information where required to do so by law, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with the law and the reasonable requests of law enforcement.
  • To Protect Our Rights: To protect and defend the rights or property of SURREY AUTOTECH LTD, including to investigate potential fraud or violations of our terms of service.
  • Service Providers: We may employ trusted third-party companies to perform functions on our behalf (e.g., sending SMS reminders, processing payments). These providers have access to only the information needed to perform their specific task and are strictly prohibited from using it for any other purpose. They are bound by contractual obligations to keep your information confidential.
  1. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information from our records, subject to certain legal exceptions (e.g., we are required to keep MOT test records for a mandated period).
  • Opt-Out: You can choose to opt-out of any future marketing or promotional communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

  1. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations (such as tax, accounting, or MOT testing laws which require us to keep records for a specific period).

  1. Cookies

Our website uses cookies to enhance your user experience. You can choose to set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

  1. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date. We encourage you to review this policy periodically to stay informed.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your data, please do not hesitate to contact us:

Email: [email protected]
Phone: 01483 772461
Address: 10b Manor way Old Woking Surrey GU22 9JX